Ecommerce returns management — r3
Dedicated solutions for reverse logistics: pickup, inspection, repair, restocking, or disposal. Reduce costs and improve customer experience.
Overview of the r3 process
Trendvibegear's r3 process (Return, Restore, Resell) is designed to handle common return scenarios: verification, repair, refurbishment, and restocking. We provide transparent reporting and KPIs on processing times and restocking rate.
- Scheduled pickup or drop-off at hub
- Check-in and product classification
- Actions: repair, refurbishment, disposal
- Restocking or certified recycling
Integrations and automation
We connect our RMA system to your ecommerce, ERP, and WMS for automatic label management, returns monitoring, and real-time inventory synchronization.
- API for opening RMA cases
- Prepaid labels and tracking
- Custom workflows by product category
- Reporting and KPI dashboard
Operational flows and SLAs
| Phase | Typical time | Activity |
|---|---|---|
| Pickup | 24–72h | Scheduling or drop-off at local hub |
| Check-in | 0–24h | Registration, labeling, and photos |
| Technical analysis | 1–5 days | Diagnosis, repair or refurbishment quote |
| Return/Refund | 1–3 days | Refund or re-stocking |
Marco Rinaldi — Returns Manager
Marco coordinates RMA operations and technical integrations with ecommerce clients. An expert in reverse logistics and cost optimization, he leads operational decisions to maximize the value recovered from returns.
Frequently asked questions
Examples and results
Fashion retail — Cost reduction
Average cost per return reduced by 30% thanks to automatic classification and refurbishment.
Electronics — Refund speed
Average refund time reduced to 48 hours from arrival at the hub.
B2B ecommerce — Traceability
WMS + API integration for RMA tracking and real-time inventory synchronization.
Do you want to optimize your ecommerce returns management?
Request operational consulting or a free audit of returns costs.